Returns + Exchanges

 

TERMS & CONDITIONS

TERMS & CONDITIONS

The Terms & Conditions of using this online store are detailed below.

Please note that prices on this website are listed in EUR€, unless stated otherwise. 

Discount codes are not to be used in conjunction with any other offer. Only one discount code can be applied to each purchase. 

Any reference to the term "domestic shipping" relates to orders to be delivered within Ireland. 

All 'Sale' orders are considered final and are not eligible for exchange or return. Any order where a discount code has been applied is not eligible for exchange or return. 

RETURNS POLICY:

Please note that we are only able to offer exchanges on full priced items at this time, subject to adherence to these terms. We do not accept returns, unless the item is considered Faulty or Damaged. 

Any products marked "Sale" cannot be returned or exchanged. Any products where a coupon has been used for a discount cannot be returned for exchange, unless Faulty or Damaged (see 'Faulty Goods' below). Any 'Sale' item that is returned will not be processed. 

Shipping costs are non-refundable. 

 

EXCHANGES:

If you wish to exchange your full priced item for an alternative product, please contact Customer Care immediately and we will try to organise an exchange for you. Exchanges must be to equal or greater value. 

Exchanges can only be accepted on items within seven (7) days of delivery. The original invoice with proof of purchase must be provided. 

Once your unused and unopened item has been returned to us and processed through our quality control review, your replacement product will be dispatched to you. Please allow 7-10 working days from receipt of item for an exchange to be processed. You will be contacted by Customer Care with notification of the status of your exchange once processed.

We do not refund initial shipping charges for items returned, other than for faulty items. Your own return postage costs are not refundable. Exchanged items will be resent at your own cost.

Any products marked "Sale" cannot be returned or exchanged. Any products where a coupon has been used for a discount cannot be returned for exchange, unless Faulty or Damaged (see 'Faulty Goods' below). Any 'Sale' item that is returned will not be processed. 

Shipping costs are non-refundable.

Please note replacement products are subject to availability.

 

FAULTY GOODS:

Should an item within your order be faulty or damaged, please contact Customer Care within 48 hours of receiving your order to arrange the item’s return to Haus of Beauty. 

Once the faulty item has been received it will undergo a quality control review and once cleared, you will either receive your replacement item or refund on the cost at purchase price, directly to the account/card used for purchase. Please note replacement products are subject to availability.

Please allow 7-10 working days from receipt of item for returns of faulty items to be processed. You will contacted by Customer Care with notification of the status of your refund or exchange once processed.

Return postage costs will only be covered by Haus of Beauty if the item is deemed Faulty or Damaged or an error on our behalf.

Items that have been used, opened or are damaged in the course of normal wear and tear are not considered to be faulty and will not be accepted for return.

 

DELIVERY TERMS:

  1. Deliveries are sent during normal business hours between 9am-5pm, Monday to Friday. Purchases made on weekends and public holidays will be processed on the next business day.

  2. Christmas Holidays - Please be aware that Friday 15th of December is the cut-off date for orders expected to arrive before December 24th & 25th. Orders placed after the 15th of December may be subject to significant delays.

  3. Prior to the dispatch of your purchases, we may require confirmation of your details with your card issuer. We aim to keep any delays to a minimum.

  4. Please allow 24 to 48 hours from the moment your order has been approved and payment has been processed for our team to dispatch your order from our warehouse. Please note that potential delays may occur during busy sale periods.

  5. Please ensure your delivery address is attended e.g.: a business address is recommended.

  6. We are unable to amend or redirect orders once they have been processed.

  7. Any shipments which are rejected by the receiver or as a result of the wrong address having been provided to us will result in the customer incurring redirection fees and is responsible for any original or return shipping charges. In the instance that a shipment is rejected by the receiver, it is the customer's responsibility to contact Customer Care within 24 hours.

  8. Please note we reserve the right to cancel any order at any time, at our sole discretion.

  9. If you are under 18 years old you must have the card holder's permission to purchase from Haus of Beauty’s online store.

 

e-GIFT CARDS & VOUCHERS:

e-Gift Cards are currently available for virtual download only. No physical product will be shipped to you. Please read more in the product's description or contact Customer Care for further information. 

Gift Cards and e-Gift Cards are not eligible for return. 

Gift Cards are valid for 12 months from the date of issue, and are valid for use through Haus of Beauty. 

 

ACKNOWLEDGEMENT & ACCEPTANCE OF TERMS

By placing an online order through this Haus of Beauty website, you are accepting these Terms & Conditions.